Role OverviewManages, plans, and coordinates staff actions and performance of rail operations personnel at the route/terminal levels. Supervises operations in the respective service areas to ensure the highest quality of safe, on-time, clean and friendly transit service. Effectively and efficiently addresses service challenges presented by weather, service emergencies and normal day-to-day operations to ensure that the needs of the internal and external customers are met.
What You Will Do
Supervises and provides mentoring support to employees regarding work assignment, job duties and responsibilities. Manages staff to ensure safe and high quality customer service is met, including traveling to accident and emergency sites to supervise rail service personnel. Collaborates with employees and communicates externally and internally to handle employee matters, including reviewing and investigating employee grievances and complaints. Hires, trains, develops, monitors, and evaluates staff.
Why It Might Be a Fit
Requires three or more years of experience in the fleet and/or transportation industry with a strong customer service focus, plus two years in a supervisory role. Requires a Bachelor's degree in a related field or a combination of education and experience. Requires experience in transit operations and working in a multi-union environment. Must have a valid State of Illinois Driver's license and maintain current Rail Safety or Train Operating Certification.
Requirements
- Bachelor's degree in a related field or a combination of education and experience relating to position
- Three (3) or more years of experience preferably in the fleet and/or transportation industry and project management experience with a strong customer service focus, plus two (2) years in a supervisory role related to the responsibilities of the position
- Experience in transit operations
- Experience working in a multi-union environment
- Valid State of Illinois Driver's license
- Once hired, it is expected that incumbent successfully complete a rail operations familiarization program within six (6) months
- Required to maintain current Rail Safety or Train Operating Certification
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