Role OverviewThe User Operations Manager will be focused on managing the performance and responsibilities of the Exton-based User Operations Team. The Team is responsible for order processing, invoicing, contract creation and adjustments, records management, audit integrity, and more. The ability to manage performance, inspire, and support a team will be needed in order to provide a firm foundation for the success of the team.
What You Will Do
The User Operations Manager must have strong leadership qualities and be able to support the team members and their responsibilities: Salesforce and Workday account and contract set up expertise, contract administration and invoice query resolution, support Renewal Representatives and Enterprise Analysts on contract renewals, processing SELECT Cancellations, new SELECT orders, and new product orders, processing E365/EPS orders, conversions, renewals, and ARR maintenance, maintain Salesforce and Workday contract subscription records for contact, product, and pricing accuracy, abide by product/subscription policies and maintain financial controls.
Why It Might Be a Fit
Applicants must have a strong leadership profile, good comprehension of complex processes, excellent communication skills, and attention to details. A proven track record working within a global SaaS or Enterprise Software company is preferred.
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, or a closely related field, or relevant training or experience.
- 5+ years of progressive experience in Financial Operations, Order-to-Cash (O2C) processing, Contract Administration, or Billing Shared Services.
- 2+ years of experience in a supervisory or management role leading order management or financial billing specialists.
- Proven track record working within a global SaaS or Enterprise Software company is preferred.
Benefits
- A great Team and culture
- An attractive salary and benefits package
- A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
- A company committed to making a real difference by advancing the world’s infrastructure for better quality of life
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