Manager, Workforce Strategy & Management

IntellaTriage
Brentwood, TN
Job Description
We’re not looking for someone to maintain the status quo—we’re looking for someone to challenge it, evolve it, and elevate it. As Manager, Workforce Strategy & Management, you will lead the transformation of workforce operations in a 24/7 healthcare contact center—shaping how we deliver exceptional patient and nursing experiences at scale.

Requirements

  • Bachelor’s degree in business, healthcare administration, operations, finance, or related field
  • 5+ years of workforce management experience in a contact center or service operations environment
  • 2+ years of leadership experience managing workforce, scheduling, forecasting, or real-time teams
  • Experience supporting a 24x7 operation with complex staffing coverage requirements
  • Strong experience with forecasting, scheduling, capacity planning, and real-time management

Benefits

  • Medical
  • Dental
  • Vision
  • 15 days of PTO
  • 401k program with company match
]]>