Role OverviewAs a Managing Service Delivery Manager, you will lead an Oracle Cloud AMS engagement for a large staffing company, overseeing multi-location teams and ensuring high-quality service delivery. You will be responsible for managing a complex technology landscape with Oracle Fusion at its core, supporting critical business processes.
What You Will Do
Your role will involve ensuring stable and seamless functioning of Oracle Fusion applications, maintaining application performance, and delivering an uninterrupted user experience. You will also build strong stakeholder relationships, gather feedback, and drive service improvements.
Why It Might Be a Fit
This role requires strong domain expertise in the staffing industry, excellent communication and stakeholder management skills, and the ability to drive delivery excellence using metrics, resource optimization, and best practices.
Requirements
- 20+ years of IT experience
- 10+ years in Service Delivery or Project Management
- Strong experience managing ADM engagements for large, complex accounts
- Deep expertise in Oracle Fusion (HCM, Finance, PPM, EPM)
- Strong understanding of the Staffing industry
- Excellent communication and stakeholder management skills
- Proven ability to drive delivery excellence using metrics, resource optimization, and best practices
- Experience leading cross-functional, multi-location teams and improving team productivity
- Strong financial acumen (forecasting, budgeting, cost control, margin management)
- Experience with Agile and DevOps methodologies
- Proactive mindset with a focus on automation, innovation, and continuous service improvement
Benefits
- Paid time off
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage
- Retirement savings plans
- Life and disability insurance
- Employee assistance programs
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