Mantech

MANTECH

Any Location, MD

Category Information Technology

Job Description

MANTECH seeks a motivated, career and customer-oriented Voice Over Internet Protocol (VOIP) Technician to join our team in Annapolis Junction, MD. The VOIP SME is responsible for supporting Cisco Unified Call Managers for a global footprint in addition to POTS lines, both supporting e911 services in support of the Government customer.

Requirements

Bachelor’s degree and 6 years of relevant experience or 4 years of experience may be substituted for education
Experience with service management knowledge
Experience with support integration of VOIP systems to include the planning, design, installation, maintenance, management, and coordination of the deliverable
IATT Level 2 certification, such as Security+ CE
Understanding of IT equipment and service life as well as planning and implementation of equipment replacement
Experience with presentations with the ability to convey technical and business concepts to various audiences, ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution

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