Manufacturing CSR

JB Poindexter & Co
Reading, PA
Category Operations
Job Description
The Manufacturing CSR II works directly with external customers and provides support by performing order entry, order status queries, load management, and assisting with customer-centric questions or requests.

Requirements

  • Process new orders into the order management system (JD Edwards)
  • Quote standard bodies and accessories using the price book reference in the computer system
  • Build loads at time of order entry for customers based on their orders placed and preferred method of transportation
  • Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery
  • Validate loads and forward loads to shipping team.
  • Work with other departments to ensure equipment availability and alignment with customer order dates
  • Respond to phone and e-mail inquiries regarding quotes, orders, delivery dates, order status, chassis availability and order changes
  • Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company
  • Other duties as assigned

Benefits

  • Comprehensive benefits package including Medical, Dental, Vision and Life
  • 401(k) Savings Plan with Company Match
  • Paid Parental Leave
  • Tool Purchase Program
  • Tuition Reimbursement
  • Paid Time Off and 10 Observed (Paid) Holidays
  • Generous Footwear, Eyewear, and Safety Equipment Discount Program • Paid Training and Development Programs
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