Role OverviewThe Couplings Customer Service Representative is a customer-facing professional responsible for managing complex customer inquiries, quotations, order fulfillment, delivery performance, and technical support activities in an industrial environment.
What You Will Do
Responsibilities include but not limited to the following: Serve as the primary contact for customer inquiries related to products, orders, pricing, delivery status, and technical applications. Prepare and manage complex quotations, proposals, blanket orders, and pricing requests.
Why It Might Be a Fit
Must have Customer Service experience in a manufacturing environment. Strong ERP system knowledge and proficiency with Microsoft Office applications. Ability to interpret technical documentation, blueprints, and product specifications.
Requirements
- Customer Service experience in a manufacturing environment
- High school diploma or equivalent required
- Associate degree or equivalent experience preferred
- Minimum 3 years of customer service experience in a manufacturing, industrial, engineering, or technical environment
- Strong ERP system knowledge and proficiency with Microsoft Office applications
- Ability to interpret technical documentation, blueprints, and product specifications
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