Marine Service Coordinator

The Marine Service Coordinator/Scheduler is a critical support role to the Service Manager and Service Technicians, ensuring strong planning and coordination for all service inspection and repair activity. The Service Coordinator is the liaison between customers and other Hiller team members to coordinate schedules, materials, and ensure proper documentation of work is performed.

What You Will Do

Coordinate and manage daily schedules and planning of field service technicians, perform services of Inspection, Maintenance, Testing and Repair of Fire and Life Safety Systems, communicate and resolve issues with customers and personnel regarding scheduling of service repair work.

Why It Might Be a Fit

High School Diploma/GED required, 2+ years' experience in business-to-business customer service experience, prior service department experience preferred, excellent communication and customer service skills, confident personality to negotiate with outside organization contacts.

Requirements

• High School Diploma/GED
• 2+ years' experience in business-to-business customer service experience
• Prior service department experience preferred
• Excellent communication and customer service skills
• Confident personality to negotiate with outside organization contacts
• Proficient computer skills, including MS Office Programs
• Strong record-keeping, analytical skills, time management, and job prioritization skills
• Remarkable organizational skills and attention to detail
• Demonstrated understanding of workflow processes, service operation metrics and customer follow-up
• Prior experience with Service Trade or similar program
• Working knowledge of JD Edwards E1 or other ERP system

Benefits

• Competitive compensation package
• Comprehensive benefits package
• Company-provided training, tools and equipment
• Career advancement potential within a growing company
• Paid time off
• Company paid & voluntary life insurance
• Company paid short-term disability
• Voluntary long-term disability
• Critical illness & accident insurance
• $150 annual boot allowance for employees required to wear safety boots in their jobs