Role OverviewThe Market Engineer role supports IT systems used in Front of House and Back of House environments, including networks, hardware, software, and property-specific platforms. This role focuses on day-to-day system support, troubleshooting, and assisting with technology implementations to ensure reliable operations and a positive guest experience.
What You Will Do
Supports the deployment of systems, tools, and processes for projects and initiatives, assists with tracking project tasks and ticket progress, and meets assigned ticket quotas by resolving issues within defined SLAs and service expectations.
Why It Might Be a Fit
Requires working knowledge of Caesars business processes, system platforms, and infrastructure, and the ability to stay current with relevant technologies and tools.
Requirements
- Supports the deployment of systems, tools, and processes for projects and initiatives
- Assists with tracking project tasks and ticket progress
- Meets assigned ticket quotas by resolving issues within defined SLAs and service expectations
- Supports project work by completing assigned tasks on time and helping ensure projects stay on schedule
- Works closely with Property IT leadership and business partners to understand requirements and help translate them into technical solutions
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