Market Sales Manager

Requirements

• Exceed established monthly, quarterly, and annual targeted sales goals.
• Maintain an active list of target accounts to ensure continuous relationship development.
• Establish new client relationships and maintains existing relationships to maximize revenue.
• Actively solicits new business opportunities through prospecting target client lists.
• Seeks methods to penetrate key business activities within the market and finds profitable ways to bring this business to the hotel.
• Respond in a timely manner to incoming group sales opportunities that are within pre-defined parameters.
• Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary, and not duplicative.
• Capture and close the best opportunities for the property based on market conditions, the property's needs, and within the hotel parameters.
• Coordinates and plans all familiarization tours (FAMs), in-market customer events, and site inspections—both for out-of-market and in-market accounts—ensuring thorough communication with Event Management and effective data collection to support targeted planning, while tracking bookings and leads generated from these activities.
• Execute and support the operational aspects of business booked. Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
• Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of the property and sales leadership team as appropriate.
• Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, brand guidelines, and safety and security procedures.
• Perform all additional duties as assigned by management.