Marketing Operation Rep - Part Time (Horseshoe Hammond)

Requirements

• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Solicits and identifies new gaming customers for the Caesars Rewards program.
• Maintains customer information, assuring the highest standards of data entry and confidentiality.
• Provide superior level of guest service.
• Maintain extensive knowledge of products, services, promotions, and programs.
• Communicates with guests, peers, and leadership effectively and professionally.
• Responds promptly and discreetly to guest inquiries or concerns.
• Ensure that high limit players are recognized and acknowledged
• Update account information through CMS, Experience and PKMS
• Act as a guest liaison, handle issues & resolve situations to ensure smooth operations and excellent customer service.
• Follow all submissions, SOPs, and IGC requirement
• Responsible for fostering a fun environment.
• Responsible for being gracious to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Ensures that behavior and appearance follow established standards.
• Maintains a professional work environment with management and staff.
• Must be willing to help with promotions, when needed.

Benefits

• ROP $19/HR