Marketing Operations Manager

Requirements

• Manage execution of promotions, launches, and seasonal campaigns
• Own the marketing calendar and ensure deadlines are met
• Coordinate deliverables across internal teams, vendors, and locations
• Build and deploy company-wide email and SMS campaigns
• Manage automated flows and campaign scheduling
• Coordinate audience segmentation and targeting
• Monitor campaign performance and identify opportunities for improvement
• Manage marketing-related setup within Resova and related platforms
• Configure promo codes, pricing settings, waiver messaging, and upsells
• Coordinate setup for new room launches and promotions
• Coordinate homepage banners, room pages, promotions, and announcements
• Work with web and creative vendors to maintain accurate website content
• Maintain business listings across Google, Yelp, Apple Maps, TripAdvisor, Bing, and SOCi
• Update hours, photos, closures, and location information
• Review and approve guest review responses
• Serve as a marketing contact for store leadership teams
• Communicate promotions, launches, and campaign details
• Coordinate ordering of signage and in-store marketing materials
• Help maintain consistency across all locations
• Manage day-to-day communication with agency and platform partners
• Track timelines, approvals, and deliverables
• Keep projects moving forward and organized
• Improve workflows, systems, and documentation
• Use AI and automation tools to improve efficiency and organization
• Help streamline repetitive tasks and operational processes

Benefits

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance