Marketplace Customer Service Specialist

Requirements

• Serve as frontline support for marketplace customers (Amazon, eBay, Walmart) via tickets, CRM, and phone.
• Navigate marketplace platform policies and systems to manage orders, compliance, metrics, and seller feedback.
• Address pre‐ and post‐order inquiries including product information, availability, fitment, and issue resolution.
• Monitor and resolve problem orders, cases, claims, credits, and account actions to minimize loss and escalation.
• Collaborate cross‐functionally (Operations, QC, Compliance, CX) to improve workflows and prevent recurring issues.
• Maintain accurate order entry and tracking using ERP and multichannel retail tools.
• Contribute to process improvements, high‐impact projects (e.g., ASIN matching, content optimization), and team meetings.

Benefits

• Comprehensive Health, Dental and Vision Insurance
• Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays
• Continuing Education Reimbursement
• Wellness Program and Healthy Living Reimbursement
• Discount on Speedway Motors Product, Rent Discount for all Speedway Properties, and Referral Bonuses.