Master Service Technician – Copier / Printer / Field Service (Xerox, Ricoh, Konica Minolta)

DOCUmation
Amarillo, TX
Job Description
This is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction.

Requirements

  • 5+ years at an Associate or Entry Level Technician position preferred
  • Technical knowledge/skills: Analysis (problem identification), Attention to Detail, Customer service orientation, Business skills, Communications – verbal and written, Planning and organizing, (work management), Teamwork (cooperation), Work standards (concern for quality), Follow-up
  • Minimum: High School Diploma or GED; AA Degree or equivalent technical training
  • Experience working on Kyocera, Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred
  • Xerox Production training
  • A+ / N+ Certification desired
  • 6 Manufacture Training Classes
  • PA Rating / exceeds requirements
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