Role OverviewPartner with stakeholders to transform customer feedback into actionable insights that drive organizational improvement. Own the strategy, measurement framework, and reporting approach for customer experience initiatives.
What You Will Do
Design and refine surveys, feedback mechanisms, and measurement approaches. Analyze customer feedback and develop executive-ready briefings and reports.
Why It Might Be a Fit
Serve as a trusted advisor to leadership on customer sentiment, engagement trends, and experience optimization opportunities. Collaborate with technical teams to ensure data collection and reporting capabilities support business needs.
Requirements
- Bachelor's degree
- 7+ years of relevant experience
- Experience leading customer experience, product management, business analysis, service design, or related initiatives
- Experience defining KPIs, performance metrics, and measurement frameworks
- Strong ability to synthesize qualitative and quantitative data into actionable recommendations
- Experience developing executive-level presentations, reports, and briefings
- Demonstrated ability to facilitate stakeholder discussions and translate business needs into actionable requirements
- Strong written and verbal communication skills
- Eligible to obtain and maintain a government security clearance
Benefits
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