Role OverviewAs a Medallia Customer Experience Strategist / Product Owner, you will partner with stakeholders to transform customer feedback into actionable insights that drive organizational improvement.
What You Will Do
You will own the strategy, measurement framework, and reporting approach for customer experience initiatives, ensuring feedback programs generate meaningful data that supports executive decision-making.
Why It Might Be a Fit
You will work closely with business leaders, program teams, and platform administrators to define success measures, develop feedback mechanisms, identify trends, and communicate insights that improve customer outcomes.
Requirements
- Bachelor's degree
- 7+ years of relevant experience
- Experience leading customer experience, product management, business analysis, service design, or related initiatives
- Experience defining KPIs, performance metrics, and measurement frameworks
- Strong ability to synthesize qualitative and quantitative data into actionable recommendations
- Experience developing executive-level presentations, reports, and briefings
- Demonstrated ability to facilitate stakeholder discussions and translate business needs into actionable requirements
- Strong written and verbal communication skills
- Eligible to obtain and maintain a government security clearance
Benefits
- Annual salary range $140,000 to $170,000
- Additional Steampunk benefits (learn more here)
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