Role OverviewPartner with stakeholders to transform customer feedback into actionable insights that drive organizational improvement. Own the strategy, measurement framework, and reporting approach for customer experience initiatives.
What You Will Do
Define customer experience objectives, success measures, and feedback strategies; design and refine surveys, feedback mechanisms, and measurement approaches; analyze customer feedback, sentiment, and behavioral trends; develop executive-ready briefings, presentations, and reports.
Why It Might Be a Fit
Strong ability to synthesize qualitative and quantitative data into actionable recommendations; experience leading customer experience, product management, business analysis, service design, or related initiatives; experience defining KPIs, performance metrics, and measurement frameworks.
Requirements
- Bachelor's degree
- 7+ years of relevant experience
- Experience leading customer experience, product management, business analysis, service design, or related initiatives
- Experience defining KPIs, performance metrics, and measurement frameworks
- Strong ability to synthesize qualitative and quantitative data into actionable recommendations
- Experience developing executive-level presentations, reports, and briefings
- Demonstrated ability to facilitate stakeholder discussions and translate business needs into actionable requirements
- Strong written and verbal communication skills
- Eligible to obtain and maintain a government security clearance
Benefits
- Annual salary is just one aspect of Steampunk’s total compensation package for employees
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