Mediator and Intake Specialist - 709025

City of New York
New York City, NY
Category Customer Service
Job Description
DCWP is seeking a Mediator and Intake Specialist to work in a collaborative team and be a member of a dedicated DCWP department. This role focuses on mediating consumer complaints, researching related information, documenting complaints, and processing information for resolution. The position will involve direct interaction with consumers and businesses, data entry, and providing support to the agency's administrative functions.

Requirements

  • Communicate with consumers and businesses on consumer-related complaints.
  • Analyze, research, and resolve complaints in accordance with DCWP laws.
  • Maintain agency database and provide reports.
  • Perform data entry and update knowledge base.
  • Answering phone calls and directing calls to appropriate channels.
  • Preparing training materials.
  • Preparing for walk-in consumers.
  • Delivery of accurate information.

Benefits

  • Inclusive equal opportunity employer
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