Mediator and Intake Specialist

The Mediator and Intake Specialist will be a member of a collaborative team of employees engaged in mediating consumer complaints by negotiating with consumers and businesses for equitable resolutions on behalf of both parties.

What You Will Do

Responsibilities include communicating and interacting with consumers and businesses on consumer-related complaints, analyzing and resolving complaints in accordance with laws and regulations, and providing timely follow-up and closure for each consumer complaint.

Why It Might Be a Fit

The ideal candidate will have a four-year high school diploma or equivalent, one year of satisfactory clerical experience, and keyboard familiarity with the ability to type at least 100 key strokes per minute.

Requirements

• Four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
• One year of satisfactory clerical experience
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute