Mediator and Intake Specialist

City of New York
New York, NY
Category Administration
Job Description
The NYC Department of Consumer and Worker Protection (DCWP) is seeking a Mediator and Intake Specialist to resolve consumer complaints and perform clerical tasks. The ideal candidate will have a four-year high school diploma and one year of satisfactory clerical experience.

Requirements

  • Communicating and interacting with consumers and businesses on consumer-related complaints
  • Analyzing, documenting, researching, and resolving consumer complaints
  • Maintaining Agency database and providing reports as needed
  • Performing data entry and inputting detailed, accurate notes in Agency's system(s) as needed
  • Providing timely follow-up and closure for each consumer complaint
  • Answering calls, and directing callers to appropriate channels in a timely manner
  • Delivering accurate, complete information to callers
  • Processing mail within assigned timeframes
  • Providing front desk reception coverage and assisting walk-in consumers with filing complaints
  • Preparing training materials, maintaining knowledge database, and training others as needed
  • Performing other tasks and assignments as directed

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
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