Role OverviewJoin Decypher and make a direct impact on the health and readiness of America’s service members, veterans, and their families. Provide comprehensive administrative and patient access support within a military healthcare environment.
What You Will Do
Coordinate patient management and referral processes, manage base access procedures, and ensure compliance with DHA, HIPAA, TRICARE, and Joint Commission standards.
Why It Might Be a Fit
The ideal candidate will support communication between medical staff, Security Forces, and leadership while maintaining high-quality customer service, operational efficiency, and secure access to healthcare services across the continuum of care.
Requirements
- An associate’s degree or equivalent is required.
- A bachelor’s degree in health care administration, business, information management, or a related discipline is preferred.
- A minimum of 2 years of medical administration services is required.
- Working knowledge of patient management and referral processes in a hospital or clinical setting.
- Mastery level knowledge of military Medical Services, civilian health care delivery systems, Military management health care principles and techniques, TRICARE Managed Health Support contracts and clinical and financial systems, policies, procedures and standards.
- Must have knowledge of DoW, Air Force, Army or Navy and The Joint Commission (TJC) standards and privacy and confidentiality requirements (HIPAA).
- Must have working knowledge of Department of War (DoW), Federal, State, non-profit Healthcare systems and organizations, to include DoW Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, Veterans Administration (VA), Public Health Department, and Regional and local support services.
- Knowledge of Microsoft Office programs, Outlook (e-mail), and Internet familiarity is required.
- Effective communication skills both orally and in writing.
- Manage patient and visitor pass length.
- Renew passes for patients, vendors requested by Medical management staff and designated community members by Executive staff as needed.
- Elevate denied passes to appropriate Security Forces and Wing leadership for waiver authority program.
- Maintain communication with Security Forces personnel 2 to 3 days per week or 72 hours prior to patient/visitor arrival.
- Manages the entry access excel list for patients and visitors in collaboration with security forces.
- Manages Agent card package for base access for qualified members.
- Ensures a high level of quality service provided to patients.
- Monitors all patient and visitor access processes generally and individual workers specifically to assure compliance with 99 Air Base Wing (ABW) Installation Defense Plan (IDP).
- Offers guidance to employees related to customer service related to Base Access.
- Ensures proper utilization of purchased software: MHS Genesis, Tiger Connect, MS Teams, Microsoft Office, etc.
- Keeps up to date on changes imposed by Department of Healthcare Administration (DHA), Nellis Air Force Base Installation Defense Plan, and 99 Medical Group (MDG) local policies.
- Ensures Mike O’Callaghan Military Medical Center Group Commander, 99 Air Base Wing Commander, and Nellis Air Force Base Security Forces are informed of any unusual and significant issues that may affect breaches in security, safety mitigation, or access to health care.
- Ensures a high level of quality service provided to patients.
- Sets priorities appropriately.
- Notifies and directs professional staff and other medical administrative personnel regarding base access process, policy and requirements.
- Validates and implements MTF policy along with Installation Defense Plan, in support of hospital accreditation program and quality improvement efforts.
- Establishment of addendums related to Base Access in accordance with Installation Defense Plan and DHA.
- Must expedite base access denials with chain of command within 3-5 business days from initial denial.
- Adheres to all MTF policy and procedures.
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Life insurance
- Disability insurance
- 401(k) plan
- $24.27 + H&W
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