Medical Alert Device Installer/Technician

Requirements

• Install and configure medical alert devices and Personal Emergency Response Systems (PERS) at client locations with precision and care.
• Perform system testing and verify functionality to ensure devices are operating optimally.
• Educate clients and their families on device usage, features, and maintenance procedures.
• Troubleshoot and resolve technical issues during installation and follow-up visits promptly.
• Maintain accurate records of installations, service calls, and client interactions using company software.
• Collaborate with customer service and technical teams to provide seamless support to users.
• Adhere to all safety protocols, regulatory requirements, and company policies during installations.
• Proven experience in device installation, technical support, or a related field, preferably in health care technology.
• Strong understanding of medical alert systems, PERS devices, and associated technologies.
• Exceptional communication skills to clearly instruct clients and address their concerns with patience and professionalism.
• Ability to work independently and manage time efficiently in a variety of client environments.
• Valid driver’s license and a reliable vehicle to travel to client locations.
• Basic computer proficiency including experience with installation and service documentation software.
• Commitment to MedScope’s core values of honesty, integrity, kindness, and professionalism.

Benefits

• Competitive pay and benefits package
• Opportunities for professional growth and development
• Collaborative and supportive work environment