Role OverviewThe Medical Communication Coordinator is responsible for handling all incoming calls to the call center, providing information, scheduling appointments, coordinating referrals, and resolving patient concerns with empathy and professionalism. This individual represents the practice and supports its mission to provide exceptional care and service.
What You Will Do
Answer incoming calls, provide accurate information, schedule patient appointments, coordinate schedules, manage changes and cancellations, support referral calls, place reminder calls/messages, and document all call outcomes accurately.
Why It Might Be a Fit
If you're passionate about delivering exceptional service in a setting that enhances our patients' vision and lives, this role may be a good fit for you. You should have a patient-first customer service mindset, clear and professional communication skills, and the ability to multitask in a fast-paced environment.
Requirements
- High school diploma or GED
- Strong and friendly verbal communication skills
- Exceptional organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Comfort with computers and learning new systems (EHR, scheduling platforms, email)
- Empathy and discretion in handling sensitive patient situations
Benefits
- Competitive salary: $16–$20 per hour
- Comprehensive optometry and customer service training
- Supportive, collaborative team environment
- Growth and advancement opportunities
- Engaging workplace committed to work-life balance
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