Medical Front Desk Receptionist / Scheduler (PA)

Requirements

• Answer and manage incoming calls in a professional and timely manner
• Greet patients, register, check-in, and schedule appointments
• Maintain and update patient records within the practice management system
• Confirm and document accurate patient demographics and insurance information
• Schedule Medical Assistant visits in accordance with organizational guidelines
• Conduct appointment reminder and confirmation calls
• Coordinate appointments with internal providers and external healthcare services
• Assist patients with insurance verification and scheduling with Benefits Counselors
• Collect patient fees in accordance with the sliding fee scale
• Support front office operations, including mail distribution and visitor check-in
• Maintain patient confidentiality and uphold HIPAA standards
• Ensure a welcoming, organized, and professional front desk environment
• Educate patients on Wellness Center policies and procedures
• Assist with Primary Care Physician updates when needed
• Support front desk leadership with scanning, package handling, and visitor logs
• Monitor facility access and report any unusual activity
• Cross-train and assist with dental front desk responsibilities as needed
• Perform additional duties as assigned

Benefits

• Generous Paid Time Off
• 401k Matching