Medical Office Specialist

The Medical Office Specialist performs a variety of secretarial and administrative duties for the outpatient medical office relating to the organization and management of the department. The role of the Medical Office Specialist is to provide optimal support to the team and to ensure patients receive the very best care, satisfaction and experience during the check-in, scheduling, registration, and check-out process while at the office, and continue to support our patients post visit for any appointment needs and concerns.

What You Will Do

A day in the life of a Medical Office Specialist at Hackensack Meridian Health includes: Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors. Manages patient check-in/check-out process. Monitors and addresses all the steps in the electronic medical records system (EMR) to support the practice including but not limited to scheduling; cancellations; reconciling registration errors; providing referral information, etc. Receives and directs all communication courteously and consistently (EMR, phone, email, RightFax, etc.)

Why It Might Be a Fit

Must be able to maintain patient confidentiality. Prioritize and follow up with peers to ensure all tasks are complete to deliver high-quality patient care. May go over procedure preparation and instructions with patients as needed. Reconciles all forms of payment for accurate daily bank deposit. Signs and dates completed daily cash/payment receipts.

Requirements

• High School diploma, general equivalency diploma (GED), or GED equivalent programs and/or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills that may include but are not limited to Microsoft office and/or Google Suite platforms.
• Excellent written and verbal communication skills.

Benefits

• health
• dental
• vision
• paid leave
• tuition reimbursement
• retirement benefits