Role OverviewThe patient service specialist is responsible for all front office activities, including the reception area, mail, insurance verification, and patient data integrity. Employee acts as patient concierge for the reception/lobby area by providing excellent customer service.
What You Will Do
Greets patients in a polite, prompt, and helpful manner. Proactively keeps patients informed on delays and expected time to be seen by the provider. Ensures patient flow runs smoothly and efficiently.
Why It Might Be a Fit
Must have exceptional multi-tasking abilities, ability to supervise, train, and evaluate new and current provider staff, and ability to handle emergency or crisis situations.
Requirements
- High School Diploma or equivalent required, Associates preferred
- Must obtain and maintain a current certification in BLS
- 1-3 years prior medical office experience is preferred
- Understanding of medical coding and billing
- Knowledge of state and federal regulations including OSHA, HIPAA, blood-borne pathogens, and others
- Competent with common PC applications including Internet, Email, and Microsoft Office
Benefits
- Balances daily charges
- Ensures that any money received is safeguarded
- Maintain proper personnel conduct and confidentiality of patient, staff, and physician information
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