Medical Receptionist - Urgent Care - Northstar Medical Clinic
Job Description
As a Medical Receptionist, you play a vital role in our mission to improve lives. Screen incoming calls, verify insurance eligibility, and complete paperwork to ensure our patients are treated with accuracy and attention. Greet all patients in a warm, friendly, and professional manner. Answer and screen incoming phone calls, take and give messages in a timely manner. Optimize patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Process patient registration into computer screen. Distribute and verify accuracy of patient form completion. Comfort patients by anticipating their anxieties; answer patients’ questions; maintain the reception area. Call for back-office assistance for patients in distress. Accurately post/document payments received. Collect co-pays, old balances and payments for services. Print and prepare superbills. Collect payments for services rendered and discharge patients. Generate appropriate bills for patients upon request. Maintain clean, neat, and orderly work area. Verify insurance coverage. Maintain correct chart order. Attend and actively participate in all training, in-services, and staff meetings. Process correspondence in “work to be done” inbox in a timely manner. Maintain patient daily log. Protect patients’ rights by maintaining confidentiality of personal and financial information. Maintain operations by following policies and procedures; reporting needed changes. Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies and/or equipment repairs (by notifying manager). Contribute to team effort by accomplishing related results as needed. Required Experience and Competencies . 1-2 years of experience in a customer service position or as a medical receptionist required. Knowledge of and ability to follow Health Insurance Portability and Accountability Act (HIPAA) privacy law. Numerical aptitude. Legible notetaking with correct spelling. Teamwork oriented and must have initiative. Ability to meet deadlines. Ability to understand and follow directions. Problem solving includes being able to work well with difficult/impatient patients and making sure all forms are correct. Dental, Vision, HSA/FSA, Life and AD&D coverage, and more . EAP, travel assistance, and identify theft included . High school diploma or equivalent required. Excellent customer service skills. Good written and verbal communication skills. Basic computer skills.