Medical Receptionist | Urgent Care | South Portland, Maine

Requirements

• Greet incoming patients using friendly, respectful communication
• Obtaining and documenting up to date demographic information for patients, including updated insurance information, license information, etc.
• Accept patient payments and document accordingly
• Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
• Maintain accurate transaction batches on credit card machine; balance cash drawer
• Assist billing office with problem resolution as necessary
• Notify clinical staff that patient has arrived via the EMR
• Make patient aware of any unusual delay in their appointment time
• Answer incoming telephone calls using proper telephone etiquette and prioritize telephone encounters appropriately.
• Be familiar with forms necessary for patient appointments
• To include scanning, printing, assembling, and mailing patient packets
• Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
• Monitor automated confirmation calls and update EMR
• Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies.

Benefits

• Flexible work environment