Role OverviewThe Medical Support Assistant serves as the first point of contact for Veterans and plays an essential role in coordinating patient care. Responsibilities include scheduling appointments, managing patient communications, maintaining electronic medical records, supporting Community Care referrals, and ensuring Veterans receive timely, professional service.
What You Will Do
Schedule, cancel, and reschedule patient appointments, greet and check in Veterans, answer and route incoming telephone calls, coordinate Community Care referrals, process consults, update patient records, and monitor appointment recalls.
Why It Might Be a Fit
Successful candidates are organized, detail-oriented, compassionate, and thrive in a fast-paced healthcare environment. They should have excellent customer service, professional telephone etiquette, strong attention to detail, and ability to prioritize multiple tasks.
Requirements
- U.S. Citizen
- High School Diploma or GED
- Minimum six (6) months of customer service experience
- Basic knowledge of medical terminology
- Typing speed of at least 50 words per minute
- Basic computer proficiency
- Strong verbal and written English communication skills
- Ability to work independently and as part of a team
- Excellent organizational and multitasking abilities
Benefits
- Competitive pay
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Paid Federal Holidays
- 401(k) (if eligible)
- Employee Assistance Program
- Professional growth opportunities
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