MedTech Director, OTC - Business Process Owner

The Director, Order-to-Cash (OTC) Business Process Owner leads the Sales Order Management process and business design across Hospital Medical Devices (HMD) platforms, the 1MD OTC platform. This role defines strategy and a multi-year roadmap to advance the end-to-end customer experience across all order channels and multiple HMD franchises (ETHICON, CSS).

What You Will Do

Lead HMD NA end-to-end Sales Order Management process strategy and roadmap, ensure alignment to franchise objectives (ETHICON, CSS) and regional Deliver priorities. Translate business requirements into solution designs and acceptance criteria; ensure robust testing, rollout, and post-implementation support processes.

Why It Might Be a Fit

This role requires a multifaceted experience in order-to-cash, sales operations, customer service operations, or supply chain, preferably in medical devices, healthcare, or life sciences. Strong partner management and governance experience across commercial, IT, distribution, and franchise organizations is also required.

Requirements

• Minimum ten (10) years of relevant professional experience
• Multifaceted experience in order-to-cash, sales operations, customer service operations, or supply chain, preferably in medical devices, healthcare, or life sciences
• People leadership running regional or multi-functional teams and external contractors
• Demonstrated experience leading order management/business process design and platform implementations (order management systems, OMS/ERP/CRM integrations)
• Strong partner management and governance experience across commercial, IT, distribution, and franchise organizations
• Knowledge of SAP Sales Order management
• Technical fluency with integrations (EDI, APIs), enterprise ERPs (e.g., SAP), OMS, and CRM platforms (e.g., Salesforce) or equivalent systems

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year