Meeting Services & Technical Support Specialist

Requirements

• Provide technical support for meetings, webinars, and events — virtual, hybrid, and in-person.
• Set up and test A/V equipment including microphones, cameras, projectors, and conferencing systems.
• Support collaboration platforms including Zoom, Microsoft Teams, and Webex.
• Troubleshoot basic audio, video, and connectivity issues before and during meetings.
• Monitor live sessions to ensure smooth operation.
• Coordinate with event organizers to confirm technical readiness.
• Provide first-level technical support for desktops, laptops, and peripherals.
• Assist users with basic hardware and software troubleshooting.
• Install and configure standard software applications and updates.
• Support password resets, account access, and basic user administration tasks.
• Set up workstations and assist with onboarding new employees.
• Log, track, and resolve help desk tickets in a timely manner.
• Escalate complex issues to senior IT staff as appropriate.
• Maintain documentation of common issues and solutions.
• Provide basic training and guidance to users on IT tools and meeting platforms.
• Follow IT policies, procedures, and security guidelines.
• Assist with routine IT maintenance tasks and projects.

Benefits

• Medical/Dental/Vision Insurance
• Flexible Spending Account
• 403B with matching incentive + employer contribution
• Short term disability/Long term disability/Life insurance
• Generous PTO package
• Paid Parental Leave
• 13 paid holidays + week between Christmas Eve & New Years Off
• Professional Development Opportunities