Role OverviewMember Care Agents provide friendly, professional, and accurate service to all members and credit union associates, primarily by telephone. This position is located within our call center in County Line, Alabama.
What You Will Do
Maintain a calm demeanor and composure in high-pressure situations, describe and offer products and services to members that would enhance their lives, and change focus efficiently in a fast-paced environment.
Why It Might Be a Fit
If you can maintain a calm demeanor and composure in high-pressure situations, have great computer skills, a willingness to continuously learn, and a high degree of self-motivation, this may be the perfect opportunity to feel good about your career!
Requirements
- high school diploma or equivalent
- good computer skills (including the ability to use Microsoft Office products and web-based applications)
- strong ability to maintain an even tone and calm disposition (even when callers do not)
- ability to describe and offer products and services to members that would enhance their lives
- ability to change focus efficiently in a fast-paced environment
- desire to help others in your community
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