Role OverviewThe Member Care Representative I assists members and callers with telephone requests, handles routine inquiries, and educates callers about products and services. The role focuses on accurate, high-quality service and demonstrates interpersonal awareness and skills.
What You Will Do
Assists members and potential members with telephone or electronic requests, utilizes critical and creative thinking for problem resolution, and takes personal ownership to fulfill member requests.
Why It Might Be a Fit
The ideal candidate is goal-oriented, sales-focused, and driven for results, with effective communication skills and ability to prioritize tasks and attention to detail.
Requirements
- Goal-oriented, sales focused and driven for results
- Effective communicator, engage with members and build relationships regarding product and services
- Ability to prioritize tasks and attention to detail
- Familiarity in a professional, service focused and fast-paced environment
- Courtesy, tact, and diplomacy
- Working knowledge of Microsoft Office products
Benefits
- Student Loan & Tuition Assistance
- Employee Loan Discounts
- Weekly Paychecks
- 401(k) with Employer Match & Profit Sharing
- Lighthouse Leave Program
- Volunteer Time Off (VTO)
- PTO + Paid Federal Holidays
- Balanced Schedule
- Comprehensive Medical, Dental & Vision Plans
- HSA/FSA Options
- Discounted Pet Insurance
- Employee Assistance Program (EAP)
- Annual Bonus Program
- Engagement Groups
- Ongoing Training & Career Growth
- Annual Summit & Team Outings
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