Member Engagement Coordinator

Insperity
San Antonio, TX
Category Healthcare
Job Description
Member Engagement Coordinator - Bilingual English/Spanish Required. Enhance patient well-being by converting inbound and outbound patient leads into active clients for incontinence supply services. Best-in-Class Benefits and Culture: Comprehensive health coverage, retirement planning, financial security, well-being and work-life balance, and more.

Requirements

  • High school diploma or GED required, Associate’s or Bachelor’s degree a plus.
  • 2+ years’ experience in high-volume phone-based role: inside sales, telephone sales, outbound call center of similar environment preferred.
  • Bilingual (English/Spanish) required.
  • Ability to handle objections and close to convert customers over the phone.
  • Experience managing a personal pipeline or quota-based environment strongly preferred.
  • High-volume phone stamina: comfortable making and receiving 60-80+ calls per day while maintaining quality and professionalism.
  • Ability to type at least 45 WPM and conduct standard computer functions.
  • Proficiency in common office software (e.g., word processing, spreadsheets); ability to learn proprietary systems quickly.
  • Solid verbal and written communication skills; must be able to read and interpret professional documents and draft reports.
  • Confidently address patient objections and hesitations (whether related to cost, convenience, or familiarity) and pivot to solutions that move the patient toward enrollment.
  • Meet or exceed opt-in conversion targets as defined by each project's scope and timeline; track personal conversion activity and adjust outreach approach to improve results.
  • Advise referral sources on referral status and maintain positive, ongoing relationships with healthcare partners and account managers.
  • Identify alternative resources for patients THO is unable to serve, ensuring every interaction reflects the company's mission and values.
  • Escalate customer service issues to management promptly and appropriately.
  • Document all calls and patient interactions in accordance with company policies and procedures.
  • Collaborate effectively with other company employees, managers, and departments.
  • Perform all job functions with Company Mission, Vision, and Values in mind.

Benefits

  • Comprehensive health coverage
  • 401(k) plan available with employer matching
  • Life and disability insurance for added protection
  • Health savings and flexible spending accounts offered
  • Paid time off
  • Birthday program
  • Training opportunities
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