Member Engagement Specialist - ELITE Dental Alliance

Cain Watters & Associates
Frisco, TX
Category Accounting
Job Description
The Member Engagement Specialist is responsible for owning a defined portfolio of ELITE members referred by strategic partners, primarily Cain Watters & Associates (CWA). This role provides high-touch engagement, supports financial planning consultations, drives vendor utilization, and ensures consistent value realization and long-term retention for assigned members.

Requirements

  • Bachelor’s degree from an accredited institution or related field experience
  • 2+ years in account management, sales, client success, or consultative roles
  • Dental, healthcare, or group purchasing environments experience strongly preferred
  • Hands-on experience with CRM systems, preferably HubSpot
  • Strong analytical and problem-solving skills
  • Ability to use professional judgment and problem-solving skills to make reasonable decisions and recommendations
  • Ability to be a forward thinker and generate ideas and suggestions for process improvement
  • Excellent organizational and communication (both verbal and written) skills with attention to detail
  • Ability to work independently and in a fast-paced environment
  • Ability to anticipate work needs and interact professionally with customers and vendors to resolve concerns

Benefits

  • Competitive base salary & additional performance-based incentives tied to key metrics
  • Employer Paid Medical, Short-Term Disability, Accident, Life and AD&D Insurance
  • Dental & Vision Insurance
  • Unlimited PTO
  • Firm-Paid Holidays, Including an Extended Winter Break
  • Safe Harbor 401k Plan
  • Generous Employer HSA Contributions
  • Employer Paid Professional Dues, Licenses/Renewals
  • Continuing Education Resources
  • Family Planning Assistance Program and Paid Parental Leave
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