Role OverviewWork telephonically with members enrolled in our program, helping them stay connected to care through ongoing communication and encouragement. Build trusted relationships over time, offering a steady and friendly presence as members work toward their goals.
What You Will Do
Conduct text and telephonic outreach to members, provide on-going engagement, ensure members are connected to Wayspring clinical services, and maintain performance accountability around member engagement and participation.
Why It Might Be a Fit
This role is a great fit for someone who is personable, professional, and values meaningful interactions. You’ll support a specific health plan market(s) and use your communication skills to help members feel understood and supported.
Requirements
- Minimum of three (3) years of experience in an outreach role, with preferred experience around telephonic outreach
- Highly organized and detail-oriented and self-driven with the ability to work independently and as part of a team
- Demonstrated ability working in a matrixed environment
- The ability to communicate effectively and persuasively is required
- Exceptional verbal communication skills, and effective presentation skills
- Experience with CRM platforms or Electronic Health Record systems is preferred
Benefits
- Comprehensive Medical, Dental and Vision Insurance options
- Company funded HSA + Monthly Gym Allowance
- Paid parental leave
- Company paid short term disability, long term disability and life insurance
- 401k with company match
- Premium Employee Assistance Program, inclusive of counseling sessions
- Pardon and Expungement Scholarship Program
- Company Contributions to Future Minded Savings (HSA and Emergency savings fund)
- Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
- Company 2 week paid sabbatical program!
- Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more!
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