Role OverviewThe Member Experience Ambassador serves as the heartbeat of In-Shape Fitness, fostering meaningful connections and delivering exceptional service to members, guests, and team. They play a vital role in motivating and supporting individuals throughout their wellness journey.
What You Will Do
Responsibilities include getting to know each member, providing membership options, supporting new members through the FitStart program, and assisting with downloading the mobile app. The Member Experience Ambassador also gives club tours, stocks and sells retail items, and provides excellent customer service.
Why It Might Be a Fit
The ideal candidate is passionate about fitness and helping others, with excellent communication and listening skills. They should be able to work well under pressure and time constraints, and display positive behavior in all member contacts.
Requirements
- High School diploma or equivalent
- Passionate about fitness and helping others in their fitness journey
- Basic fitness and sales experience
- Excellent communication and listening skills
- Demonstrated customer service experience
- Basic computer skills
- Ability to work a flexible shift: evenings, weekends, and holidays
- Current CPR certification or ability to pass within 60 days of hire date
- First Aid Training (required only at clubs with pool slides)
Benefits
- Free health club membership
- Casual work environment
- Discount on in club retail items and current vendor partner offerings
- Opportunity for growth; professional development
- 401(K) savings plan
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