Member Experience Consultant I

BLACK HILLS FEDERAL CREDIT UNION
Any Location, SD
Category Customer Service
Job Description
Member Experience Consultant I at Black Hills Federal Credit Union provides outstanding lending and member service while educating members on ITMs and credit union products and services. They perform teller transactions, member service tasks, and provide information on consumer loans.

Requirements

  • Two-year college level of language, math, and reasoning skills or equivalent experience
  • Zero to two years of relevant experience preferred
  • Knowledge of laws and regulations affecting teller, member service, and lending transactions
  • Knowledge of general ledger accounts pertinent to the department
  • Knowledge of the credit union's products and services
  • Ability to understand and follow complex written and verbal instructions and disseminate that knowledge in a clear and understandable format to others
  • Ability to operate multiple monitors and software systems simultaneously without interfering with member service
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