Role OverviewThe Member Experience Consultant will engage members through active listening to accurately identify their financial needs and recommend appropriate products, services, or solutions. They will create a great member experience and solidify ACU loyalty by effectively responding to member needs with both service and sales channels. The position will also identify and mitigate risk by following all security, compliance, and operational policies.
What You Will Do
The Member Experience Consultant will engage members through active listening, recommend products and services, create a great member experience, and identify and mitigate risk. They will also utilize available resources such as outbound calls, financial wellness conversations, and targeted outreach campaigns.
Why It Might Be a Fit
The ideal candidate will have excellent verbal communication skills, problem-solving skills, and the ability to work effectively in a fast-paced environment. They will also be able to manage multiple priorities and maintain accuracy.
Requirements
- High School Diploma or Equivalent
- Cash handling experience
- Excellent verbal communication skills
- Problem solving skills
Benefits
- Competitive salary
- Opportunities for growth and development
- Comprehensive benefits package
- Paid time off
- Retirement plan
- Learning budget
- Visa/relocation assistance
- Remote flexibility
- Bonus/commission
- Paid holidays
]]>