Member Experience Coordinator

The Member Experience Coordinator plays a vital role in enhancing the member experience at the club. This position is responsible for coordinating the event calendar, managing event registrations, and supporting the set-up and implementation of club events.

What You Will Do

Coordinate event registration, prepare materials for member check-in, and assist with event setup, including décor, name badges, and welcome signs. Capture photos during events, send thank-you cards to speakers, and write personalized postcards to invite members to future events.

Why It Might Be a Fit

Must possess a service-oriented mindset with the ability to make every member and guest feel valued. Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience.

Requirements

• High school diploma or equivalent.
• A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role.
• Strong communication skills across various channels, including verbal, written, phone, text, and social media.
• Proven ability to work well under pressure, effectively managing multiple tasks simultaneously.
• Strong organizational skills with keen attention to detail.
• Professional and welcoming phone demeanor.
• Exceptional listing skills, with the ability to understand and respond to member and guest needs.
• Advanced in Microsoft Office applications, including Word, Outlook, and Excel.
• Positive attitude with a collaborative team spirit.
• Effective multitasker with strong time management and prioritization skills.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs