Role OverviewDelivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility.
What You Will Do
Implements sales and membership strategies, creates a member-focused culture, fosters innovation, and resolves problems to ensure exemplary member satisfaction.
Why It Might Be a Fit
Requires a person of maturity and good judgment, who can operate with a minimum of guidance from the Engagement Director. Must maintain cooperative, functional relationships with senior leadership team, peers, and subordinates.
Requirements
- Excellent verbal, interpersonal and problem-solving skills
- Ability to work in a fast-paced and constantly-changing environment
- Ability to multitask
- Ability to set priorities and manage multiple concurrent tasks
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Ability to handle conflict professionally and manage conflict resolution in a timely manner
- Previous customer service, sales or related experience
- Strong knowledge of computer operations, Microsoft Office Suite, and Google Documents
- High attention to accuracy and detail
- Must be able to work flexible hours including evenings, weekends, and holidays
- Former YMCA experience utilizing SGA Sales preferred
Benefits
- Competitive wages
- Benefits
- Opportunities for advancement through training programs and internal promotions
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