Role OverviewThe Member Experience Manager is responsible for maintaining operational excellence of a full service branch office, including operations, lending, product sales, member service, security and safety in accordance with the Credit Union’s objectives. This individual is expected to meet or exceed branch sales and service goals through coaching team members to build and enhance member relationships.
What You Will Do
Deliver on our Brand Promise and GUIDE principles with each and every interaction (internal and external members). Coach and mentor team members to develop and enhance their sales and service skills in order to provide the best member experience and to promote individual growth and development.
Why It Might Be a Fit
This person will look for opportunities to make a difference in the communities served by Lake Trust. By prioritizing member wellbeing, which leads to increase engagement, improved team dynamics, higher levels of motivation and a stronger community culture.
Requirements
- BA/BS or equivalent management experience required
- Three-Five (3-5) years’ leadership experience
- Proven passion for developing and leading people
- Demonstrated ability to think critically, independently and creatively to develop strategies and solutions
Benefits
- Financial wellbeing services
- 401(K) matching with up to 5% match
- Reduced health insurance
- Employee wellbeing services
- DE&I initiatives
- Work-life integration
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