Member Experience Manager

The Member Experience Manager supports the Director Member Experience in developing and executing activities that enhance the overall member experience at the club. This role is responsible for creating and implementing engaging event programming, managing content and communication plans, and ensuring that all interactions and events contribute to a welcoming and vibrant club community.

What You Will Do

Support the execution of the membership experience strategic plan, create and execute engaging programs and events, communicate effectively with members and employees, and support the club's growth by balancing quantitative and qualitative goals.

Why It Might Be a Fit

The ideal candidate will have a service-oriented mindset, strong communication skills, and the ability to work well under pressure. They will be able to multitask, prioritize, and manage multiple tasks simultaneously.

Requirements

• High school diploma or equivalent
• A minimum of 2 years of experience in hospitality, customer relations, or marketing and communications
• Strong communication skills across various channels
• Ability to work well under pressure and manage multiple tasks simultaneously
• Strong organizational skills with keen attention to detail
• Advanced in Microsoft Office applications
• Experience with CRM systems, particularly Salesforce

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs
• Paid holidays