Member Experience Manager

The Member Experience Manager supports the Director Member Experience in developing and executing activities that enhance the overall member experience at the club. This role is responsible for creating and implementing engaging event programming, managing content and communication plans, and ensuring a welcoming and vibrant club community.

What You Will Do

Create and execute engaging programs and events, communicate effectively with members and employees, create compelling storytelling and content-driven communications, and support the club's growth by balancing quantitative and qualitative goals.

Why It Might Be a Fit

The ideal candidate will have a service-oriented mindset, strong communication skills, and the ability to work well under pressure. They will also have experience in hospitality, customer relations, or marketing and communications, and a willingness to go above and beyond to deliver an exceptional member experience.

Requirements

• High school diploma or equivalent
• A minimum of 2 years of experience in hospitality, customer relations, or marketing and communications
• Strong communication skills across various channels
• Proven ability to work well under pressure, effectively managing multiple tasks simultaneously
• Strong organizational skills with keen attention to detail
• Professional and welcoming phone demeanor
• Exceptional listing skills, with the ability to understand and respond to member and guest needs
• Effective multitasker with strong time management and prioritization skills
• Advanced in Microsoft Office applications, including Word, Outlook, and Excel
• Experience with CRM systems, particularly Salesforce

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs