Role OverviewJoin our dynamic team as a Senior Member Service Representative, providing sales and service functions, managing branch operations, and supporting membership and asset growth goals.
What You Will Do
Provide a positive and seamless experience for members by actively listening to their needs, addressing concerns, and advocating for their best interests.
Why It Might Be a Fit
The ideal candidate will ensure members have a positive and seamless experience, ensuring their satisfaction and loyalty, interacts with members to understand their needs, resolve their concerns, and enhances their overall experience with the Credit Union.
Requirements
- High school diploma or equivalent GED
- Minimum three (3) years financial institution experience
- One (1) year supervisory experience
- Experience selling and cross-selling products or services in a financial institution
- One (1) year experience in outside sales and/or business development
- Ability to perform intermediate mathematical calculations
- Excellent verbal and written communication skills
- Fluency in Spanish (if designated as a bilingual position)
- Ability to become a notary within 6 months of employment
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