Member Experience Product Owner

The Member Experience Product Owner owns the long-term direction, health, and evolution of Member Experience communication and platforms. This role partners with business units and may partner the UI/UX team to identify needs, defines and prioritizes platform enhancements, coordinates execution through App Support, platform teams, and vendors, and maintains the platform knowledge required to support reliable delivery, testing, documentation, and compliance readiness.

What You Will Do

Own the direction, roadmap, and enhancement backlog for the engagement platform portfolio. Partner with business units to identify needs, evaluate feasibility and platform capabilities, prioritize enhancements, and coordinate execution through App Support, platform teams, or vendors. This may include the UI/UX team as well. Lead new use-case onboarding, ensuring communication and engagement solutions meet business and member needs.

Why It Might Be a Fit

Serve as a consultative partner to business units, helping them understand platform capabilities, surface communication and needs, and shape ideas into well-defined enhancements or new initiatives. Determine whether a request is best handled as an enhancement, project, process change, vendor request, or standard support item, and route accordingly.

Requirements

• Five to eight years of similar or related experience, including preparatory experience.
• Experience owning or administering member-facing digital, communication, or platforms (e.g., digital banking, personal financial management, messaging/communication systems) preferred.
• A bachelor’s degree in finance, marketing, communication, accounting, business administration, or a related field of study.
• Strong communication and written skills.
• Strong knowledge of Microsoft Office products.
• Strong analytical, vendor management, and platform/product ownership skills, with an emphasis on member-facing communication and experience.

Benefits

• weekly pay
• retirement savings options
• comprehensive health coverage including medical (with prescription), dental, vision, HSA match
• paid parental leave
• tuition reimbursement