Member Experience Quality Assurance Specialist (Baton Rouge, LA)

Pelican State Credit Union
Baton Rouge, LA
Category Finance
Job Description
The Member Experience Quality Assurance Specialist is responsible for conducting quality audit evaluations and new account and loan reviews to ensure consistent, high-quality member experiences through all contact points. The selected candidate will provide detailed reports and actionable insights to leadership, highlighting areas for improvement and excellence.

Requirements

  • 3 years of experience at a financial institution opening member accounts and auditing or performing quality assurance reviews on member interactions, documentation, and/or member accounts.
  • 1 year of consumer lending experience is preferred.
  • 2-year college degree in business administration or related field of study.

Benefits

  • Medical, Dental, and Vision Insurance with generous employer premium contributions
  • Health Savings Account contributions for eligible employees
  • Employer-Paid Life Insurance
  • Paid Vacation & Sick Leave
  • 15 Paid Holidays each year, which includes a Cultural Floating Holiday
  • 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment
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