Member Experience Representative I

Los Angeles Police Federal Credit Union (LAPFCU)
Los Angeles, CA
Category Customer Service
Job Description
We are seeking a Member Experience Representative with a minimum of 1 year of banking experience to join our team to provide a high level of Member service in a fast-paced contact center.

Requirements

  • Maintain close adherence to the defined daily schedule to ensure proper resource coverage.
  • Maintains high level of Member service, etiquette, knowledge and solutions.
  • Assists Members with balance inquiries, statement requests, stop payments, credit and debit card inquiries, transfers, payments and other account-related needs.
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