Role OverviewDeliver exceptional service as a Member Experience Specialist for Dover Federal Credit Union by welcoming members and guests in a prompt, courteous, efficient, and professional manner. Perform various clerical and member service duties as assigned.
What You Will Do
Meet sales and service goals, perform member transactions, provide routine information on Credit Union services, and maintain account files. Participate in Financial Literacy, BVS, and Wednesday training as instructed by management.
Why It Might Be a Fit
The ideal candidate will possess excellent member service skills, attentiveness, organizational skills, and tact & diplomacy in dealing with guests, members, and team members.
Requirements
- Completion of high school education, plus appropriate specialized training
- Intermediate mathematical skills (calculations and concepts involving percentages, fractions, decimals, etc.)
- At least 6 months of related experience
- Professional, well-developed interpersonal and teamwork skills
- Basic typing/word processing skills
- Compliance with all credit union policies, procedures, and regulations
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