Role OverviewDeliver exceptional service as a Member Experience Specialist for Dover Federal Credit Union by welcoming members and guests in a prompt, courteous, efficient, and professional manner. Perform various clerical and member service duties as assigned.
What You Will Do
Perform routine member transactions, provide account status, and perform basic account file maintenance. Meet sales and service goals, possess adequate product knowledge, and provide routine information on Credit Union services or policies.
Why It Might Be a Fit
Requires excellent member service skills, attentiveness, organizational skills, and tact & diplomacy in dealing with guests, members, and team members. Requires professional, well-developed interpersonal and teamwork skills necessary for communicating with members, guests, callers, and team members.
Requirements
- completion of high school education, plus appropriate specialized training
- intermediate mathematical skills (calculations and concepts involving percentages, fractions, decimals, etc.)
- at least 6 months of related experience
- basic typing/word processing skills
- compliance with all credit union policies, procedures, and regulations
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